During the course of a matter, if there is any aspect which you are concerned or require clarification, then please raise it with the person with conduct of the matter with a view to the concern being resolved quickly. If you remain concerned or we cannot agree an appropriate course of action, then the matter will be referred to the firm’s client care manager, who will contact you, and attempt to resolve the matter to your satisfaction.
The firm has a Complaints Procedure document, which is available on request, and which will be sent to you should you make a complaint. If you remain dissatisfied at the end of our complaints process, you will then be at liberty to contact the Legal Ombudsman.
The Legal Ombudsman is the statutory body to whom you may refer your complaint to, once we have concluded our professional obligation to try to resolve it.
We are authorised and regulated by the Solicitors Regulation Authority. The professional rules relating to Solicitors’ firms including the Code of Conduct can be accessed on the website of the Solicitors Regulation Authority at www.sra.org.uk.